Terms and Conditions

Terms and Conditions (including Pricing and Billing Policy)

All purchases and services are subject to these terms and conditions.

Goods and website components remain property of Broadbiz.com Pty Ltd (T/A Hotdot Web Services) until all outstanding and due funds are paid.

Why do we sell extensible packages with hours and optional components?

Simply because it’s fair and it provides the broadest scope of options and capabilities to meet your needs. ‘Cookie Cutter’ sites from companies that sell fixed packages are going to try and fit you in to their limited product instead of provide a highly customised solution to fit you – how it should be.  We provide a team of highly skilled experts at very reasonable rates and allow you to be as flexible as you wish. You focus on what you do best and leave your website and digital marketing to the experts.

Prices exclude GST for Australian customers. GST will be added.

Overdue or late invoices accrue a $20 per month fee.

Additional costs such as images and plugins etc. will be deducted from any hourly credit and invoiced if required. See Pricing Components for a list of most components required to build, host and manage a modern website. These additional invoices are due on request irrespective of the terms of your optional payment plan (if applicable) paying off other services.

Commercial plugins or other components sourced will be charged at the rate of cost plus 20 to 33% margin and converted at our current exchange rate if applicable.

Images, plugins and component costs may not be credited against bonus hours (from package deals) and will be charged and invoiced accordingly.

Note that senior management will monitor and assist with your valuable projects and account for their time at an appropriate hourly rate of between $40 to $80 per hour. This ‘management time’ usually averages to be around ten percent of a given project but may vary. Regular staff time is accounted for at the purchased rate.

Any outstanding balance may be invoiced at any time and be due payable within seven days. If a number of additional hours are forecast for project completion you may be asked to purchase the forecasted hours in advance. Work on your project may cease until your account has a credit amount.  All orders are subject to our current Terms and Conditions.

Ownership of the website and its components remains with HotDot Web Services until all invoices and accounts are paid in full.

Any late payments will forfeit all Post-Paid privileges and result in all future work requiring pre-paid hours.  A Domain Name and Managed Hosting with Maintenance are required and may be billed separately.

Excess credit funds may be allocated to other services such as design or allocated to another project after all work has been completed and upcoming billings accounted for or will be refunded on request less a $35 administration fee to cover verification and processing.

HotDot Web Services is indemnified against claim of costs for all services including managed marketing campaigns for Facebook, Google and any other platform including errors and omissions made by our representatives or staff acting as agents for services proffered.  It is your (the clients) responsibility to check campaigns and manage relevant budgets.  Services rendered are on an indemnified agent basis with all legal and financial responsibility resting with you the client.